Showcased my ability to work both independently and as part of a team on various projects. This experience further strengthened my skills in communication, organization, and problem-solving.
Utilized version control and organizational structure by incorporating domain to GitHub, enabled push/pull modification of repositories through GitHub integration.
Developed website using HTML5, CSS, and JavaScript to meet specific needs and requirements of the organization.
Collaborated with board members to identify the needs and goals of the website.
Designed wireframe and prototype webpage
Created and analyzed lighthouse reports to ensure website compliance with performance, accessibility, best practices, and SEO standards
SAIC
Elmendorf AFB, Alaska
Field Service Technician L2
November 2019 - Current
Key Contributions
As a subject matter expert (SME), I have extensive experience in designing and implementing knowledge articles.
Developed a OneNote document for the work center, facilitating collaboration and sharing of information and ideas.
Successfully reestablished accurate weather data reports for air traffic controllers, ultimately impacting safety and efficiency of schedulded flights.
Identified and assisted in resolving network outages for over 7,000 customers.
Instrumental in developing and implementing the process for mobile iron purebred transition across 306 devices.
Responsible for managing high visibility V.I.P Service Now tickets, ensuring that all issues were resolved within a three-hour SLA.
Designed and implemented the "Admin Toolkit", allowing administrators to quickly and easily resolve issues by leveraging automated technologies.
SAIC
Elmendorf AFB, Alaska
Field Service Technician
September 2019 - November 2019
Key Contributions
Managed a team of eight technicians providing support to 306 executives.
Established ServiceNow dashboards for workcenters to manage flow of tickets.
Provided critical feedback on internal policies and maintained strong customer relationships wtih key clients.
Patched over 39 vulnerabilities on Windows MDT server used for deploying standard desktop configurations to 13,000 users.
Developed PowerShell script employing DRA to interface for automated Active Directory User and Group modifications.
United States Air Force
Elmendorf AFB, Alaska
Client Systems Technician
March 2015 - March 2019
Key Contributions
Traveled to Okinawa, JP training 18 peers, authoring 47 how-to guides, and teaching eight classes to sustain
mission capabilities.
Expanded Windows 10 refresh production building three imagining servers and coordinating the configuration of two
switches to eliminate bottleneck saving 1300 man-hours.
Designed and deployed PowerShell script to scan Sharedrive looking for vulnerabilities to mitigate
security incidents on Sharedrive.
Ensured scheduled and unscheduled maintenance actions were successfully performed to fulfill mission stability.
Maintained multiple servers and developed MDT servers requiring software and hardware troubleshooting skills to
isolate local incidents and errors.
Education
Western Governors University
Millcreek, Utah
September 2021 - Current
Bachelor of Science, Cybersecurity and Information Assurance (Expected December 2023)